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COVID-19 HOTLINE FAQs

The New Mexico Department of Health and the New Mexico Poison and Drug Information Center are operating an information hotline – 1-855-600-3453 – for the public and health care professionals with questions about the COVID-19 novel coronavirus.

What the hotline does:

  • Provides health guidance if you think you might be experiencing symptoms of the novel coronavirus, including dry cough, high fever or shortness of breath. You should call the hotline first before seeking medical treatment.
  • May recommend that people self-isolate, particularly if they’re experiencing symptoms suggestive of COVID-19 infection. Operators will help them determine the next best step.
  • Offers guidance to health care providers seeking to test a patient or who have questions about the novel coronavirus.

What the hotline does not do:

  • It does not issue clearances to return to work – that is up to each individual’s employer to decide.

Health Precautions

Gov. Michelle Lujan Grisham and the New Mexico Department of Health are strongly discouraging non-essential travel outside of the state at this time. Meanwhile:

  • Remain home from work or school if you are sick and call the hotline at 1-855-600-3453 if you experience any COVID-19 symptoms.
  • Continue taking common-sense steps to protect your health and the health of others, such as covering your cough or sneeze and washing your hands frequently with soap and water for at least 20 seconds.
  • Do not apply chemicals, such as bleach or Lysol, to the skin or gargle bleach-containing solutions in an attempt to kill the coronavirus. Doing so will not prevent you from contracting the virus, but will increase the risk of a poison-related illness.

For additional information, please visit the New Mexico Department of Health COVID-19 website. For all non-health-related questions, please call 1-833-551-0518

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