English for Speakers of Other Languages (ESOL) has continued their success at UNM Hospitals. The four-year-old program aims to improve language skills for UNM Hospital employees whose first language is not English. The program is taught by Susana Rinderle, a specialist from the Organizational and Professional Development Department (OPD) at UNM Hospitals.
The program which takes place at UNM is scheduled for January. The program consists of 10-week courses meeting one hour per week. Students receive a book and handouts free of charge. The program focuses on job-related skills, such as customer response. “To date, more than 100 students have enrolled and more than 75% have graduated. The students’ dedication, enthusiasm, and gratitude are inspiring” says Rinderle. A majority of students have been from OPD and Environmental Services but accepts students from other departments. The program has allowed several employees to take promotions and is proven to be successful for the employees and for UNM Hospitals, to continue improving workplace environment.