NurseAdvice New Mexico Taking 13,000 Calls Monthly

June marks the one-year anniversary ofNurseAdvicesmNew Mexico, a unique partnership that is bringing healthcare advice to many of the state’s most underserved and fragile patients such as single mothers, the uninsured, seniors and those living in rural areas.

Created by Coordinated Systems of Care Community Access Program of New Mexico, a consortium of ten healthcare organizations,NurseAdvicesmNew Mexico's mission is to offer every New Mexican an opportunity to access healthcare - whether insured or not - by providing quality, cost effective and culturally sensitive advice services using New Mexican resources.

During the past year, some 48 percent of incoming calls were regarding children and just more than ten percent of the calls came from seniors. Statistics show that patients have been so satisfied with the help they received from the advice line staff that some 60 percent who were planning on going to a local ER subsequently cancelled their trips.

“We are proud of our involvement inNurseAdvice New Mexico,” said Paul Roth, M.D., executive vice president for UNM Health Sciences. “We believe this service is a national model for rural and urban states alike.” Medical providers, hospitals and clinics throughout the state are participating in the service.

NurseAdvice New Mexicois a model of healthcare for the future,” said Art Kaufman, M.D., associate vice president for UNM Health Sciences Center Community Health and president of the Coordinated Systems of Care Community Access Program. “In a state of limited healthcare resources, this program shows how public and private entities can come together and work as a united front to solve complex, healthcare issues to everyone’s benefit.”

The service was recently presented with a UNM Hospitals Chief of Staff Award for the unique benefits it has brought to UNM Hospitals’ patients.

“As the state’s only Level One Trauma Center, we see the benefit ofNurseAdvice New Mexicoevery day,” said Steve McKernan, CEO for UNM Hospital. “We know that it has reduced trips to our ER. At the same time, we are assured that our patients are getting quality, up-to-the-minute medical advice and healthcare.”

Lieutenant Governor Diane Denish was among the attendees on Friday, June, 15 as NurseAdvice celebrates its first anniversary at a press conference and reception at 10 a.m. on the third floor of the Domenici Center for Health Sciences Education at 1001 Stanford N.E.

Facts about NurseAdvice New Mexico

Universal Access- New Mexico is the first state offering universal access to health professionals free, 24 hours a day, seven days a week.

Popularity -More than 13,000 calls a month and half of those are from outside of Bernalillo County.

ER Costs Reduced- The service allows patients to find a “medical home.” Callers using the service who don’t have their own physician are assigned to one. Establishing this relationship has been shown to reduce subsequent ER visits by 31 percent.

Retention of Rural Physicians- The service has received high praise from busy rural doctors who rely on the line to take their night calls, knowing they will receive detailed reports of triaged calls.

NurseAdvicesmNew MexicoParticipants: Lovelace Health Plan Presbyterian Health Plan Presbyterian Medical Group Bernalillo County Commission UNM Health Sciences Center UNM Hospitals Indian Health Service Santa Fe Pediatrics Gila Regional Medical Center Sierra Vista Hospital Hidalgo Medical Services Isleta Pueblo Health Clinic NM Department of Health NM State Legislation First Nations Community HealthSource NM Hospital and Health Systems Association.

Contact: Cindy Foster, 272-3322

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