University of New Mexico Hospital is notifying more than 2,800 patients that limited medical information may have been inadvertently mailed to an incorrect address due to a technical issue with hospital billing systems.
Names of the patients, their providers’ names, service dates and a brief description of medical services they received – such as a flu shot or X-ray – were included in 33 invoice documents that were erroneously mailed to 18 addresses between Dec. 22, 2015 and April 2, 2016. While the number of names on each document differed, the total number of names released was 2,827.
No financial information, health insurance information, detailed treatment information, dates of birth, social security numbers or medical record numbers were included in the documents. UNMH is notifying affected patients by mail.
“UNM Hospital is committed to protecting the privacy and confidential health information of all of our patients, and we take this incident very seriously,” said Sarah Morrow, chief privacy officer at the UNM Health Sciences Center, which includes UNM Hospital. “We have thoroughly investigated and identified the technical issues that lead to the erroneous mailings, and we are monitoring the system to ensure this does not happen again.”
Patients with questions about this incident can call 877–216–4023 Monday through Friday, 7 a.m.–5 p.m., and provide reference number 5930051916 when calling.