Tag: Press Ganey

Leaving satisfied: SRMC focuses on the patient experience

Leaving satisfied: SRMC focuses on the patient experience

By Michael Haederle | November 19, 2013
When Sandy Aschenbrenner flipped her four-wheeler while off-roading in the Jemez Mountains last fall, the heavy ATV crushed her left arm against a rock, shattering the bones. Thanks to the care she received at the UNM Sandoval Regional Medical Center she has regained almost all movement and "can do the backstroke again." When it comes to patient satisfaction at SRMC, she's not alone.