New Paradigm

“Peer models have been shown to impact and change a person’s trajectory,” says SRMC CEO Jamie Silva-Steele. “Alcoholics Anonymous, for example, is a great example of the impact of peer-to-peer support. One of our primary goals through this program will be to engage new patients in treatment.”

Identifying patients with substance use disorders often happens in the Emergency Department (ED), and when someone lives in a rural community it can be challenging to keep them on track with a treatment plan. Program developers hope to change that by providing peer support via telehealth. The grant runs through September 2023, but the program will be designed with long-term sustainability at the forefront.

“This is our first time hiring PSWs at SRMC,” Silva-Steele says, adding that the grant will pay for personnel and resources. “We want to develop a sustainability plan to keep our new hires and process in place. Our goal is to help people stay the course on their treatment plans, and we can best support them by keeping this program going.”

Over the next year, the goal will be to increase SRMC’s capacity to provide peer recovery support services and to evaluate the intervention, which will include collecting data to examine the program’s impact on individuals and to determine its cost-effectiveness.

Recurring visits to the ED create a strain on both patients and providers. Peer recovery support programs are intended reduce recurring ED visits, and doing so is one component of creating program sustainability. Another, Crisanti says, is through Medicaid.

“Peer recovery support services can ultimately be billed to Medicaid,” she says. “We’re collecting data along the way to track the kinds of services our PSWs are providing to see which ones can be billed. This data and these billings will support sustainability beyond federal funding.”

The grant also allots funds for resources in rural and tribal communities, where barriers to telehealth services include lack of access to computers, for example. There is also a need to increase awareness regarding programs and support that are available to people with substance use disorders, as well as what treatments are effective.

A significant portion of the grant will fund community engagement coordinators, who can share knowledge about treatment options and how to access them, and also set people up for telehealth services by equipping individuals and community centers with laptops so that those experiencing connectivity issues will be able to access treatment.

“My hope is that by increasing access to evidence-based practices for treating substance use disorders that we really will improve the well-being of New Mexicans throughout the state, particularly those who are typically underserved,” Crisanti says. “By providing services in a culturally sensitive, trauma-informed way, we increase the likelihood that more people will not only engage but follow through with treatment.”